MHz Networks is located in Falls Church, Virginia, near the intersection of Gallows Road and Lee Highway.
We offer an open and creative organizational culture that allows you to both learn and share your brightest ideas.
MHz values our part-time staff as much as our full-timers, so we offer health insurance and generous paid time off to anyone regulary working 20+ hours a week. For the 2016 benefit year, MHz is paying 100% of the insurance premium for eligible staff who choose the HMO plan. Dental coverage is 100% employer paid for all eligible employees, too.
recognize that our daily commutes make a big difference in our health and in our
quality of life, so we offer flexible schedules and the opportunity to
telecommute to many of our staff, when it's appropriate to the job.
Overall, we offer a very employee-centric and team-oriented working environment and welcome you to apply to join our team!
Customer Support Coordinator
The Customer Support Coordinator will interact with customers via many different technologies to provide helpful solutions to inquiries. Also responsible for administering MHz’s Salesforce.com/Desk.com account and building a service program with the technology.
Candidates for this position will: • Provide customers with excellent, unscripted support • Develop a comprehensive service program within Salesforce.com and using other technologies as needed, that will grow with MHz • Troubleshoot basic technical issues related to streaming technologies • Perform well on an individual level but within a team environment • Have a proficiency with social media and enjoy working with it in a business setting • Do all that you can, in your role, to help MHz succeed at the highest level • Be flexible in ability to take on new tasks; and grow with the position and the company
Desired Skills and Experience
• College degree preferred • 1-2 years of experience using Desk.com, Salesforce Service Cloud or similar CRM tool (required) • Familiarity with social media and social media marketing and targeting, specifically Facebook Ad Manager, Google AdWords • Understanding of how home networking works (routers, operating systems, browsers, devices used in home environment, etc.) • Familiarity with stand alone streaming services like Netflix, Hulu, HBO NOW • Good attention to detail and proofreading skills • Excellent written and verbal communication skills with an ability to distill consumer level technology into easy to understand terms for less tech savvy customers • Calm, professional, unflappable demeanor • Good organizational skills, resourcefulness and problem solving abilities • Novice level Photoshop skills; ability to create basic level instructional images • Experience in creating customer surveys • Demonstrated initiative and follow-through on multiple projects with shifting priorities • Ability to work independently on multiple tasks
Submit your resume to [email protected] or fax it to 703-770-71688 if you would like to be considered for this position.
MHz Networks LLC is an equal opportunity employer.